Contact Us

Have questions or want to know more.

You can email us at: admin@pokeutopia.com

or fill in our contact form:

FAQ

01

What products do you sell at Utopia?

At Utopia, we offer a wide selection of products, including Pokémon TCG cards, Funko Pop figures, and various other collectibles. Whether you're a long-time collector or just starting, we have something to suit all tastes and budgets!

03

Do you offer international shipping from the UK?

Yes, we offer international shipping to several countries. Delivery times and costs vary depending on the destination. During checkout, you’ll be able to see available shipping options and estimated delivery times for your location.

05

What is Rip and Ship, and how does it work?

Rip and Ship is a fun and exciting service where we open booster packs on your behalf and send you the cards you pull, including any rares, holos, or GXs. Simply select your packs, and we’ll handle the rest – it’s the perfect way to get exclusive cards! Come and watch us on Whatnot.

07

Can I return or exchange an item?

We want you to be 100% satisfied with your purchase. If your order isn't right, please contact us within 14 days of receiving it. We’ll guide you through our return and exchange process to ensure you're happy with your purchase. Due to the nature of the products we sell, we will not accept anything that has been opened.

09

Do you supply other streamers or influencers with products for giveaways or promotions?

Yes! We love collaborating with streamers, influencers, and content creators. If you’re interested in working with us for product giveaways, promotions, or partnerships, get in touch, and we’ll be happy to discuss opportunities with you.

02

How long does it take for my order to ship within the UK?

We process and ship orders within 1-3 business days. Once dispatched, most UK orders arrive within 2-5 working days. Please note that shipping times may vary during peak periods such as holidays.

04

Can I track my order?

Absolutely! Once your order is dispatched, you’ll receive an email with tracking details, allowing you to follow your order’s journey right to your door.

06

Do you offer discounts for bulk orders or resellers?

Yes, we do! If you’re a reseller or buying in bulk, we offer special pricing. If you’re a UK-based streamer, shop owner, or content creator, please get in touch to discuss reseller accounts and discounts.

08

How do I know if a Funko Pop or TCG card is authentic?

All products at Utopia are guaranteed to be 100% authentic. We source our items directly from official suppliers, and each product is carefully inspected before being shipped to ensure quality and authenticity.

10

What should I do if I received a damaged item?

While we take great care in packaging your order, if an item arrives damaged, please contact our customer service team within 7 days of delivery. We’ll assist you with a replacement or refund, depending on the issue.