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Returns Policy
Returns Policy
At Utopia Cards and Collectibles, we want you to be 100% satisfied with your purchase.
If there’s an issue with your order, please contact us within 14 days of receiving it, and we’ll guide you through our returns or exchange process to ensure you’re happy with your experience.
Eligibility for Returns & Exchanges
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Items must be unopened, in their original packaging, and in the same condition as when you received them.
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Due to the nature of collectible products, we cannot accept returns for items that have been opened.
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You will need proof of purchase (order confirmation email or receipt).
Return Process
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Contact our team below within 14 days of receiving your order.
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We will provide you with return instructions.
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Pack the item securely and return it to the address provided below.
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Once received and inspected, we will process your exchange or refund (as agreed).
Refunds
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Approved refunds will be issued to your original payment method.
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Shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately with photos of the product and packaging so we can resolve the issue quickly.
Contact Us
If you have any questions about this Returns Policy or how we handle your personal information, please
contact us:
Utopia Cards And Collectibles (Cards TCG Ltd)
Email: Admin@pokeutopia.com
Address:
PO Box Name: UTOPIA
PO Box Number: 18,925
Post Town: HALESOWEN
PO Box Postcode: B62 2LR
Company Registration Number: 16165752